COVID-19 - Important information
Learn about the prevention measures we have implemented for your safety →

Notice to our clients

Prevention measures that we implement for your safety

  1. Reduction in the occupation of the property to 50%

  2. We reinforce the protocols of cleaning and use of mouthguards and gloves to our personnel following the sanitary instructions of the government

  3. Practices of healthy distance applied in our facilities between guest and staff

  4. Cleaning and sanitizing with germicidal products in our facilities

  5. Optional housekeeper service - upon guest request

  6. Supermarket service upon request during the stay. $

  7. Puerto Aventuras restaurant service to your room (delivery) $

  8. Flexibility in rescheduling your trip in case you cannot travel (subject to availability)

  9. Transportation Airport / Hotel / Airport in sanitized units exclusively for your family with additional cost (prior reservation is required) $